Melissa LaciOrg Psychologist
Mattering at Work · The method

Mattering runs on a loop, and the loop can break.

A person contributes. Someone notices what the contribution actually was. That gets named back to them specifically. They know their work landed, so they invest again. Break any link and the loop stops turning, no matter how much praise is in the room.

I contributeSomeone nameswhat it didI know I am reliedupon hereI want tocontribute againAdding valueFeeling valuedFeeling valuedAdding value
Adding value
I contribute
Feeling valued
Someone names what it did
Feeling valued
I know I am relied upon here
Adding value
I want to contribute again

And back to the top.

Where it usually breaks

Most organizations lose it at the second step. The work happens, the result shows up in a number, and nobody can say which person changed which thing. Recognition then has to be generic, because the specifics were never captured.

Once that happens, praise becomes a scheduled event instead of evidence, and people stop reading it as information about their own value.

The four positions

Adding value and feeling valued are separate. Put them on two axes and you get the four places a person can be sitting right now. Most leaders can name someone in each square within a minute.

Feeling valued, more this way
"I'm appreciated, but I'm not sure why I'm here."
Adding value is unclear / Feels valued
"I matter here."
Adding value is clear / Feels valued
"I feel disconnected."
Adding value is unclear / Does not feel valued
"My work matters, but I feel invisible."
Adding value is clear / Does not feel valued
Adding value is unclearAdding value is clear
Closing the impact loop

Most work leaves the room and never comes back.

A contribution travels into someone else's hands, becomes part of a result, and the person who made it never learns what happened. Leaders close the loop by carrying the outcome back to the person, so they can see where their work landed.

PersoncontributesRecognitionOutcomeThe leader carries the outcome back
What it moves

Mattering is not a mood. It shows up in whether people volunteer information, raise risk early, and stay through a hard quarter.

In the room

Leaders leave able to tell someone exactly where their work landed.

01Diagnose where adding value or feeling valued is breaking down on your own team

02Examine your recognition habits, including who tends to receive them

03Practice turning generic praise into contribution-specific recognition

04Map one person's contribution all the way through to its downstream impact

05Look honestly at who receives attention and attribution in your meetings

06Leave with two or three practices you can use this week

Leaders work on their own teams, with their own examples. What they write down is about people they manage.